A meeting host can invite guest user(s) to a meeting while scheduling the meeting through the nVX Mobile Apps. Hosts can also add guest users to live meeting via the Mobile App following the same format as the User Portal.
External users will receive an email with following details in the email body when invited by a meeting Host. Guest user(s) can select the suitable method to join the meeting; Dial in or click the link to join in a single click via nVX User Portal.
Logging in as a Guest
Upon joining a meeting, the guest user will be asked to login. Because the user is unregistered, they must select Join Meeting as Guest. If the meeting host has not started the meeting yet, the Join Meeting as Guest button will not be selectable.
Guest users will then be prompted with a splash page asking them to enter their name and email address. Once both are entered, click the Join Now button to join the meeting.
After logging in successfully, guest users will be directed to the live meeting.
Feature Limitation for Guest users
Guest cannot start a meeting
Guest users are not allowed to start a meeting. They can enter meeting only if meeting is started by Host or any other participant. If meeting is not started, guest user login will not be available.
Guest cannot invite others
Guest users are not allowed to invite other participants. They will get following popup.
Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted.
Available Call Details
Each record contains the following details:
Type – Direction of call and endpoint used.
From – Originating calling number with caller ID or user information
To – Called party extension or number.
From Time – Date and time the call originated
To Time – Date and time the call ended
Duration – Length of call
Exit Reason – Termination code of call
Recording – To play, download or delete the recording. (if enabled)
Call Back option – Click on the three vertical dots to have the remote end number appear and then click on the pop-up to click to dial from here.
Note: The list of records can be sorted (ascending or descending) by any of the fields noted above
Click on the Expansion arrow next to Filters.
Records can be filtered by:
Call Type – Select Inbound, Outbound or Local
From Name – Enter the originating caller information as displayed on the Caller ID (CID) or the user’s name, if internal call.
From Number – Enter the originating phone number or extension of the call
To Number – Enter the called number or extension.
From Time – Enter the beginning date of the filter to be applied. (The calendar icon can be used to select the date)
To Time – Enter the end date of the filter to be applied. (The calendar icon can be used to select the date)
Exit Reason – Select the exit reason to be applied, such as Abandoned, Allotted Timeout, Attended Transfer, Blind Transfer, Call Rejected or Chan Not Implemented.
Note: Number searches support the use of an asterisk (*) as a wildcard character; meaning, any character or sequence of characters in a search
An Endpoint is a device that is used as a communication channel for a user to make calls, receive calls, and use telephony features.
Selecting an Endpoint
Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up.
Step 2: The middle option is the current endpoint selected. Click on the option to choose a different endpoint.
The available endpoints include:
All: Will ring all endpoints where the extension is registered.
Web: Will ring only the phone located in your web-based nVX User Portal
Phone: Will ring only the desk phone(s) where the extension is registered. When choosing Phone, a pop-up will appear to set the extension. Click on the checkbox to confirm.
External: Will ring an external number, such as your mobile phone. This setting can also be used for Ring Groups or Queues. When choosing External, a pop-up will appear to set the external number. Click on the checkbox to confirm.
The Contact Directory is a shared list of your organization’s contacts. Contact information includes:
10-Digit Phone Number
Access Your Contacts
To access your organization’s Contacts, navigate to the home screen of the User Portal by selecting the Home icon at the top left of the navigation panel. Your Contacts will be listed alphanumerically on the Calls tab of the home screen.
To search for a contact, enter a name, extension, or 10-digit phone number in the search bar. Results will update real-time as the information is entered. Click the X icon to clear your search.
Place a Call Using the Contact Card
To place a call from the contact card, click the blue phone icon to the right of the contact details. By clicking the blue phone icon, you will automatically place a call using your designated Endpoint.
Set Your Favorites
Mark your frequently usedcontacts as favorites by clicking the star icon.