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User Portal

Place a Call Using Your nVX User Portal

This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal.

Step 1

Navigate to the Calls icon on the left

Step 2

Place a call by using one of the following options

  1. Enter a phone number (numerical or alphabetic) in the Search Area

OR

  • Enter a name of a user already configured in the Favorites or the Directory.

Search results will appear below.  Hover over the selected option to see the configured extension.  Then click on the phone icon to click to dial.

OR      

Click on the DialPad icon to open the dial pad and dial the number with your mouse.  Click on the phone button to complete the call.

Click on the phone button to complete the call.

Installing the WebRTC Network Limiter Extension for Google Chrome

This article will walk you through how to download and configure the WebRTC Network limiter Chrome Plugin.

The WebRTC network limiter extension is only needed if a delay issue occurs when answering inbound calls. 

To download and install:

Step 1

Visit the below URL using a Google Chrome browser window.

https://chrome.google.com/webstore/detail/webrtc-network-limiter/npeicpdbkakmehahjeeohfdhnlpdklia?hl=en

Step 2

Click the ‘Add to Chrome’ button

Step 3

In the pop-up, click the ‘Add Extension’ button.

Step 4

Go to the ‘Settings’ page of your Google Chrome browser.

Step 5

In the left column, click on ‘Extensions’

Step 6

Click on the ‘Details’ button for the WebRTC Network Limiter.

Step 7

Click on ‘Extension Options’. Note, you may need to scroll towards the bottom of the page to view this option.

Step 8

Select ‘Use only my default public IP address:’.

Step 9

Closeout the ‘Pop Up’ and ‘Settings’ tabs. Exit Google Chrome and re-open a new Google Chrome browser window.

Change a Device Speaker or Mic

To choose the same device for both microphone and speaker use:

Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up.

Step 2: Click on the Microphone icon.

Step 3: Select the devices from the options listed.  (This is pulled from windows)

To choose a microphone and speaker individually

Step 1: Click on the Settings icon on the left.

Step 2: Select the Audio Device option.

Step 3: Select the devices from the dropdowns of the microphone and speaker.

Account Settings

To view Account Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Account Settings. This is where users can update your password, change your voicemail pin, and update your profile image.

Update Profile Photo

To upload or change the user Profile Photo, click on the existing Upload Photo button and upload your locally save image.

Change Password

To change the current user portal password, enter the existing password and then enter the new one twice and press the Change Password button.

Note: Users can only update their password if it is configured locally and not through LDAP

Change Voicemail Pin

To change the voicemail PIN, enter the new PIN and press the Save PIN button.

External Mode – Prompt Setting

Select this option if you are utilizing the external mode and would like the call to be answered with a prompt in order to avoid calls routing to the external number’s voicemail.  Once you answer the call, you will have to press 1 to connect the call.

Call Screen

Select this option in order to screen inbound calls.  Inbound callers will have to announce themselves.  You will then receive a call playing their name and you have the option to take the call or send to voicemail.

Audio Device Settings

To view Audio Device Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Audio Device Settings. This is where users can change the devices used for the nVX webphone.

Selecting Your Device

Microphone: In the dropdown, choose the microphone you’d like to use from the list of detected microphones.

Speaker: In the dropdown, choose the speaker you’d like to use from the list of detected speakers.

Setting a Ringtone

To view Ringtone Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Ringtones. This is where users can manage their ringtone and ring volume. Be sure to click the Save button at the bottom of the page after making any updates

Ringtone: In the dropdown, select the preferred ringtone.  Press the play icon, to hear the tone before selecting it.

Ring Volume: Adjust the Ring Volume by sliding the blue dot.

Logging Out of the nVX User Portal

To logout of the nVX User Portal, click the logout icon at the bottom left of the navigation panel.

Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be sent directly to voicemail if another endpoint is not selected.

Presence in nVX

Overview

Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows:

  • Green – Available
  • Red – On Call
  • Grey – Offline
  • White – Presence Unknown (Ring group, Queue, External contact)

Presence Enabled Users

If presence is enabled, users will be able to see following screen.

Currently, there are two methods where user presence can be seen. More scenarios coming soon.

  1. Search Contact
  2. Favorites

Search Contact

Search any contact name (minimum 3 letters). Search result will show the list of best matched contacts with presence.

Favorites

  1. Search for a contact
  2. Click on three dots for further actions.
  3. Click on green icon with star to add contact as favorite

Favorites contacts will be displayed under favorites tab.

To remove contact from favorite, click on red icon with star.