Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows:
- Green – Available
- Red – On Call
- Grey – Offline
- White – Presence Unknown (Ring group, Queue, External contact)
If presence is enabled, users will be able to see following screen.
Currently, there are two methods where user presence can be seen. Rest scenarios coming soon.
- Search Contact
Search any contact name (minimum 3 letters). Search result will show the list of best matched contacts with presence.
- Search for a contact
- Click on three dots for further actions.
- Click on green icon with star to add contact as favorite
Favorites contacts will be displayed under favorites tab.
To remove contact from favorite, click on red icon with star.
Dialpad can be seen and hidden by clicking on Dialpad icon.
Users with presence disabled will see the contact list. Contact your nVX admin to enable presence.