Access Your Voicemail
April 14, 2020
Accessing Voicemail from the User Portal
Step 1
Navigate to the home screen by clicking the Home icon. 
Note: Standard users do not have access to the home icon.
Step 2
You will see two tabs on the top, one for Calls and another for Voicemails. Select the Voicemail tab.
Step 3
Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails you can:
- Listen to Voicemail: Click on the play button,
to play the voicemail - Callback: Click on the phone icon,
to call the number back - Delete: Click on the trash icon,
to call the number back
Accessing Voicemail from your IP Phone
To access your voicemail from the IP Phone registered to your extension, simply dial *97.
Accessing Voicemail from any IP Phone
To access your voicemail from an IP Phone that is not registered to your extension:
- Dial *98 and press send
- Enter your extension and then press #
- Enter your password and then press #
Advanced Voicemail Options for IP Phones
| Press 5 | To open advanced voicemail options |
| Press 1 | RECORD A GREETING Step 1: Choose which greeting to record, 1-9 Step 2: Record your greeting Step 3: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record |
| Press 2 | CHOOSE GREETING To choose your greeting, press 2 and select greeting 1-9. |
| Press 3 | RECORD NAME Step 1: Record your name Step 2: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record |
| Press 6 | CHANGE YOUR VOICEMAIL PASSWORD Step 1: Enter your new password Step 2: Wait to hear password confirmation. After confirmed, call will automatically end. |
| Press 0 | To return to the main voicemail menu |
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