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Access Your Voicemail

Accessing Voicemail from the User Portal

Step 1

Navigate to the home screen by clicking the Home icon.

Note: Standard users do not have access to the home icon.

Step 2

You will see two tabs on the top, one for Calls and another for Voicemails. Select the Voicemail tab.

Step 3

Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails you can:

  • Listen to Voicemail: Click on the play button, to play the voicemail
  • Callback: Click on the phone icon, to call the number back
  • Delete: Click on the trash icon, to call the number back

Accessing Voicemail from your IP Phone

To access your voicemail from the IP Phone registered to your extension, simply dial *97.

Accessing Voicemail from any IP Phone

To access your voicemail from an IP Phone that is not registered to your extension:

  1. Dial *98 and press send
  2. Enter your extension and then press #
  3. Enter your password and then press #

Advanced Voicemail Options for IP Phones

Press 5To open advanced voicemail options
Press 1RECORD A GREETING
Step 1: Choose which greeting to record, 1-9
Step 2: Record your greeting
Step 3: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 2CHOOSE GREETING
To choose your greeting, press 2 and select greeting 1-9.
Press 3RECORD NAME
Step 1: Record your name
Step 2: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 6CHANGE YOUR VOICEMAIL PASSWORD
Step 1: Enter your new password
Step 2: Wait to hear password confirmation. After confirmed, call will automatically end.
Press 0To return to the main voicemail menu
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