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Access Your Voicemail

Accessing Voicemail from the User Portal

  1. Navigate to the Calls Icon on the left. 
  2. Click on the Voicemail tab next to Contacts
  3. Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails you can:
  • Listen to Voicemail: Click on the play button, to play the voicemail
  • Callback: Click on the phone icon, to call the number back
  • Delete: Click on the trash icon, to call the number back

Note:  You can also dial into the voicemail system by clicking on the voicemail button in the number pad

Accessing Voicemail from your IP Phone

To access your voicemail from the IP Phone registered to your extension, simply dial *97.

Accessing Voicemail from any IP Phone

To access your voicemail from an IP Phone that is not registered to your extension:

  1. Dial *98 and press send
  2. Enter your extension and then press #
  3. Enter your password and then press #

Advanced Voicemail Options for IP Phones

Press 5To open advanced voicemail options
Press 1RECORD A GREETING
Step 1: Choose which greeting to record, 1-9
Step 2: Record your greeting
Step 3: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 2CHOOSE GREETING
To choose your greeting, press 2 and select greeting 1-9.
Press 3RECORD NAME
Step 1: Record your name
Step 2: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
Press 6CHANGE YOUR VOICEMAIL PASSWORD
Step 1: Enter your new password
Step 2: Wait to hear password confirmation. After confirmed, call will automatically end.
Press 0To return to the main voicemail menu
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