Accessing Voicemail from the User Portal
Navigate to the home screen by clicking the Home icon.
Note: Standard users do not have access to the home icon.
You will see two tabs on the top, one for Calls and another for Voicemails. Select the Voicemail tab.
Your voicemails will be listed in order of the date you received them, with the most recent voicemails being closest to the top. From this list of voicemails you can:
- Listen to Voicemail: Click on the play button, to play the voicemail
- Callback: Click on the phone icon, to call the number back
- Delete: Click on the trash icon, to call the number back
Accessing Voicemail from your IP Phone
To access your voicemail from the IP Phone registered to your extension, simply dial *97.
Accessing Voicemail from any IP Phone
To access your voicemail from an IP Phone that is not registered to your extension:
- Dial *98 and press send
- Enter your extension and then press #
- Enter your password and then press #
Advanced Voicemail Options for IP Phones
|Press 5||To open advanced voicemail options|
|Press 1||RECORD A GREETING|
Step 1: Choose which greeting to record, 1-9
Step 2: Record your greeting
Step 3: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
|Press 2||CHOOSE GREETING|
To choose your greeting, press 2 and select greeting 1-9.
|Press 3||RECORD NAME|
Step 1: Record your name
Step 2: Press 1 to listen to your recording, Press 2 to save, Press 3 to re-record
|Press 6||CHANGE YOUR VOICEMAIL PASSWORD|
Step 1: Enter your new password
Step 2: Wait to hear password confirmation. After confirmed, call will automatically end.
|Press 0||To return to the main voicemail menu|