User Portal Overview
Upon logging into the nVX User Portal, users will default to the Home tab. The nVX User Portal is a web-based tool that allows users to: Login Place Calls SMS Message Messaging Meetings View Call Detail Records Access Voicemail Update User Settings Account Settings Call Routing Audio Device Settings Ringtones Select from Endpoint Options Change…
Personal Contact Directory
Personal Contact Directory allows users to create/save a personal contact directly within the nVX User Portal and Mobile Apps. Create a Contact Click on the green ‘+’ icon to create a contact within the User Portal. A new Contact Card will open. Complete the contact details, including: First Name Last Name Company Job Title Phone…
Call Detail Records
Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted. Available Call Details Each record contains the following details: Calling Name: Caller information as displayed on the Caller ID (CID)…
Outlook Contact Directory
Easily access all Outlook contacts via your nVX user portal. In this article, we will walk you through creating a new contact in Outlook and accessing them through the nVX user portal. Create an Outlook Contact Open your Outlook application. Navigate to the Contacts tab and click the ‘New Contact’ button. Complete the required details…
Emergency Services
Emergency Services are not supported within the User Portal. Users will not be able to dial 911 from the User Portal. Users are required to use an IP phone when dialing 911.
Selecting Your Endpoint
An Endpoint is a device that is used as a communication channel for a user to make calls, receive calls, and use telephony features. Selecting an Endpoint Step 1 Select the Endpoint icon from the tabbed navigation on the left of the screen. Step 2 Select your desired Endpoint(s). The available endpoints include: All: Will…
Contact Directory
The Contact Directory is a shared list of your organization’s contacts. Contact information includes: First Name Last Name Extension 10-Digit Phone Number Email Address Access Your Contacts To access your organization’s Contacts, navigate to the home screen of the User Portal by selecting the Home icon at the top left of the navigation panel. Your…
Place a Call Using Your nVX User Portal
This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the home screen by clicking the Home icon on the navigation panel. Step 2 You will see two tabs on the top, one for Calls and another for Voicemails. Select…
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