User Portal

Place a Call Using Your nVX User Portal

This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the home screen by clicking the Home icon on the navigation panel. Step 2 You will see two tabs on the top, one for Calls and another for Voicemails. Select…

Installing the WebRTC Network Limiter Extension for Google Chrome

This article will walk you through how to download and configure the WebRTC Network limiter Chrome Plugin. Step 1 Visit the below URL using a Google Chrome browser window. https://chrome.google.com/webstore/detail/webrtc-network-limiter/npeicpdbkakmehahjeeohfdhnlpdklia?hl=en Step 2 Click the ‘Add to Chrome’ button Step 3 In the pop-up, click the ‘Add Extension’ button. Step 4 Go to the ‘Settings’ page…

Account Settings

To view Account Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Account Settings. This is where users can update your password, change your voicemail pin, and update your profile image. Update Password Users can change their password. Click on Change Password to update the password. Note: Users…

Change a Device Speaker or Mic

The Microphone icon on the bottom left of the nVX User Portal will allow you to change the device speaker and microphone without going to the audio device settings. Simply click on the Microphone icon to open the list of available device speakers and microphones. Select the device you’d like to use. To view additional…

Audio Device Settings

To view Audio Device Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Audio Device Settings. This is where users can change the devices used for the nVX webphone. Selecting Your Device Microphone: In the dropdown, choose the microphone you’d like to use from the list of detected…

Setting a Ringtone

To view Ringtone Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Ringtones. This is where users can manage their ringtone and ring volume. Be sure to click the Save button at the bottom of the page after making any updates Ringtone: In the dropdown, select the preferred…

Logging Out of the nVX User Portal

To logout of the nVX User Portal, click the logout icon at the bottom left of the navigation panel. Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be sent directly to voicemail if another endpoint is not selected.

Presence in nVX

Overview Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows: Green – Available Red – On Call Grey – Offline White – Presence Unknown (Ring group, Queue, External contact) Presence Enabled Users If presence is enabled, users will be…

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