User Portal

Logging Out of the nVX User Portal

To logout of the nVX User Portal, click the logout icon at the bottom left of the navigation panel. Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be sent directly to voicemail if another endpoint is not selected.

Presence in nVX

Overview Presence is the use of color icons to display if a user is available, offline, or currently in a call. Color scheme is as follows: Green – Available Red – On Call Grey – Offline White – Presence Unknown (Ring group, Queue, External contact) Presence Enabled Users If presence is enabled, users will be…

Meeting Guest User Experience

Overview Guest users, also known as external users, are non-registered nVX users. Non-registered users of nVX are given a default set of permissions and privileges. Inviting Guest Users There are 4 ways of inviting guest users to the meeting: Schedule a meeting via the User Portal Add guest user(s) into an active meeting Schedule a…

User Portal Overview

Upon logging into the nVX User Portal, users will default to the Home tab. The nVX User Portal is a web-based tool that allows users to: Login Place Calls SMS Message Messaging Meetings View Call Detail Records Access Voicemail Update User Settings Account Settings Call Routing Audio Device Settings Ringtones Select from Endpoint Options Change…

Personal Contact Directory

Personal Contact Directory allows users to create/save a personal contact directly within the nVX User Portal and Mobile Apps. Create a Contact Click on the green ‘+’ icon to create a contact within the User Portal. A new Contact Card will open. Complete the contact details, including: First Name Last Name Company Job Title Phone…

Call Detail Records

Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted. Available Call Details Each record contains the following details: Calling Name: Caller information as displayed on the Caller ID (CID)…

Outlook Contact Directory

Easily access all Outlook contacts via your nVX user portal. In this article, we will walk you through creating a new contact in Outlook and accessing them through the nVX user portal. Create an Outlook Contact Open your Outlook application. Navigate to the Contacts tab and click the ‘New Contact’ button. Complete the required details…

Emergency Services

Emergency Services are not supported within the User Portal. Users will not be able to dial 911 from the User Portal. Users are required to use an IP phone when dialing 911.

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