User Portal

User Portal Overview

Upon logging into the nVX User Portal, users will default to the Home tab. The nVX User Portal is a web-based tool that allows users to: Login Place Calls SMS Message Messaging Meetings View Call Detail Records Access Voicemail Update User Settings Account Settings Call Routing Audio Device Settings Ringtones Select from Endpoint Options Change…

Call Detail Records

Call Detail Records (CDRs) show information on individual calls. To view your Call Detail Records, click the Call Detail Records menu icon, on the left panel of the dashboard. Records can be filtered and sorted. Available Call Details Each record contains the following details: Calling Name: Caller information as displayed on the Caller ID (CID)…

Emergency Services

Emergency Services are not supported within the User Portal. Users will not be able to dial 911 from the User Portal. Users are required to use an IP phone when dialing 911.

Selecting Your Endpoint

An Endpoint is a device that is used as a communication channel for a user to make calls, receive calls, and use telephony features. Selecting an Endpoint Step 1 Select the Endpoint icon from the tabbed navigation on the left of the screen. Step 2 Select your desired Endpoint(s). The available endpoints include: All: Will…

Contact Directory

The Contact Directory is a shared list of your organization’s contacts. Contact information includes: First Name Last Name Extension 10-Digit Phone Number Email Address Access Your Contacts To access your organization’s Contacts, navigate to the home screen of the User Portal by selecting the Home icon at the top left of the navigation panel. Your…

Place a Call Using Your nVX User Portal

This article will cover how to place a call via the contact directory or dial pad in the nVX User Portal. Step 1 Navigate to the home screen by clicking the Home icon on the navigation panel. Step 2 You will see two tabs on the top, one for Calls and another for Voicemails. Select…

Installing the WebRTC Network Limiter Extension for Google Chrome

This article will walk you through how to download and configure the WebRTC Network limiter Chrome Plugin. Step 1 Visit the below URL using a Google Chrome browser window. https://chrome.google.com/webstore/detail/webrtc-network-limiter/npeicpdbkakmehahjeeohfdhnlpdklia?hl=en Step 2 Click the ‘Add to Chrome’ button Step 3 In the pop-up, click the ‘Add Extension’ button. Step 4 Go to the ‘Settings’ page…

Account Settings

To view Account Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Account Settings. This is where users can update your password, change your voicemail pin, and update your profile image. Update Password Users can change their password. Click on Change Password to update the password. Note: Users…

Change a Device Speaker or Mic

The Microphone icon on the bottom left of the nVX User Portal will allow you to change the device speaker and microphone without going to the audio device settings. Simply click on the Microphone icon to open the list of available device speakers and microphones. Select the device you’d like to use. To view additional…

Audio Device Settings

To view Audio Device Settings, first select the Settings tab on the left navigation.   You will see four options. Select, Audio Device Settings. This is where users can change the devices used for the nVX webphone. Selecting Your Device Microphone: In the dropdown, choose the microphone you’d like to use from the list of detected…

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