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Getting Started

Logging In to nVX User Portal

This article will walk you through how to login to the nVX User Portal where you can access WebRTC features, messaging, settings and more.

System Requirements

The nVX User Portal should be accessed via Google Chrome™ (TetraVX supports the most recent stable version; note that Google Chrome applies updates automatically).

User Login

Step 1: Open a Google Chrome browser window.

Step 2: Enter your organization’s unique URL for the domain you are accessing. (https://”domain”

Step 3: Click on “Log in with Single Sign On” if using SSO, or click on “Log in with TetraVX” if using a local account

Step 4: Enter credentials and click on the “Log in with TetraVX” button.

Step 5: If you are configured as an admin, logging will take you to the admin portal.  You will then need to click on the Web Phone at the top.

Registration Verification

Once logged into the portal, you will see two icons at the top left of the screen, identified by “S” and “C”. Verify that the icons are green to ensure registration.

Installing the WebRTC Network Limiter Extension for Google Chrome

This article will walk you through how to download and configure the WebRTC Network limiter Chrome Plugin.

The WebRTC network limiter extension is only needed if a delay issue occurs when answering inbound calls. 

To download and install:

Step 1

Visit the below URL using a Google Chrome browser window.

Step 2

Click the ‘Add to Chrome’ button

Step 3

In the pop-up, click the ‘Add Extension’ button.

Step 4

Go to the ‘Settings’ page of your Google Chrome browser.

Step 5

In the left column, click on ‘Extensions’

Step 6

Click on the ‘Details’ button for the WebRTC Network Limiter.

Step 7

Click on ‘Extension Options’. Note, you may need to scroll towards the bottom of the page to view this option.

Step 8

Select ‘Use only my default public IP address:’.

Step 9

Closeout the ‘Pop Up’ and ‘Settings’ tabs. Exit Google Chrome and re-open a new Google Chrome browser window.

Change a Device Speaker or Mic

To choose the same device for both microphone and speaker use:

Step 1: Select the Additional Settings icon in the bottom left of portal to open a pop-up.

Step 2: Click on the Microphone icon.

Step 3: Select the devices from the options listed.  (This is pulled from windows)

To choose a microphone and speaker individually

Step 1: Click on the Settings icon on the left.

Step 2: Select the Audio Device option.

Step 3: Select the devices from the dropdowns of the microphone and speaker.

Logging Out of the nVX User Portal

To logout of the nVX User Portal, click the logout icon at the bottom left of the navigation panel.

Note: When logged out of the nVX User Portal, users will no longer receive inbound calls to their nVX Websip phone. All phone calls will be sent directly to voicemail if another endpoint is not selected.